Quality Advantages
1. The certificate passed: CE and ISO9001
2. 18 years factory production and R&D experience
3. High grade machine spare parts
4. Welcome to our factory and company, and we believe that Quality and Service are the soul of our enterprise.
Service Advantage
1. Responding to customers within 5 hours.
2. 24*7H services
3. Ensured delivery time within agreed time
4. Sending testing working video before package
5. Offer video tutorials, maintenance, technical consultants, installation guidance
6. 12 Months warranty
7. Small order are welcomed, MOQ 1 Unit
What kind of service can we provide you?
Warranty:
1.One years warranty for the whole machine; Lifetime Maintenance.
2.Within warranty period, any damage happens due to machine quality problems; we will be responsible for replacing parts for free, except regular consumables (such as cutting tools) and the damage by man-made irregular operating.
3.Customer need to afford the International Express cost and accommodation etc.
4.Warranty time starts after goods arrival in customer's site.
After-sales Service:
1. Guarantee long-term supply for spare parts; Unlimited Lifetime maintenance.
2. Offer life-time 24 hours online technical support for free. We can communicate by way of phone, e-mail, whatsapp, wechat, QQ, skype, etc.
3. Offer free training for operation & maintenance of equipment in our factory.
4. Offer On-Site paid service for machine installation and technical training.service cost is 100USD per day.
5. We will make return visit non-scheduled, in order to make assessment for after-sales service technician, make sure our service better and better.