Q1. How can I get the price?
A: We usually quote within 24 hours after we get your inquiry (Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you as early as possible.
Q2. Do you have any Minimum order quantity(MOQ) for the LED light?
A: NO MOQ, 1PC ORDER STARTING is available.
Q3. Is it OK to print my logo on LED products?
A: Yes. Please inform us formally before our production and confirm the design first based on our sample.
Q4. What is your lead time?
A: It depends on the order quantity and the season you place the order. Usually, we can ship within 7 days for small quantities and about 15-30 days for large quantities.
Q5. What is the shipping method?
A: It could be shipped by sea, by air, or by express (EMS, UPS1, DHL, TNT, FedEx etc.).
Q6. How to deal with the faulty?
A: First, our products are produced in a strict quality control system and the defective rate will be less than 0.2%. Second,
during the guarantee period, we will send new lights with new orders for small quantities. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.
Q7. How about payment methods?
A: We can accept payment most by Trade Assurance because it is the quickest route. We can also receive T/T payment, West Union, Money Gram, or PayPal for larger quantity orders. Based on our quantity offer, you may pay a 30% deposit in advance and 70% rest payment before the shipment for large order.
Q8. How Can I order?
A: we have items in ready stock, click " Start Order " and pay directly! (Input quantity, choose your country, then you can see the total price) Please do write your Name, Address, Zip code, and Phone number for delivery!
Q9. Why did our customers choose us?
A: Reply < 2 hours. Delivery time > 99%. Quality Control > 99% After-sales Service > 99%.100% QC inspection Before the timely delivery of the goods.
Q10. Can you make samples according to my actual samples, special demand, design or own idea?
A: Our R&D dept. has experienced engineers in structure and electric circuits design. And we have good cooperative factories in molds for plastic and metal. Based on these, we are able to make your special requests samples.
Q11. What is the warranty of your products?
A: Usually, Two-year warranty for our flashlight and other lighting products.
Q12. Can you serve e-commerce orders?
A: We provide professional services for e-commerce orders, including FBA labeling, product image shooting, video material design, and one-parcel shipment assistance.