We believe all the final buyers are in good willing even they complaint or dispute, they just need the clear
fact and good communication to get a solution. We focus below to work together with our clients to get better feedback from the final buyers:
- Early Warning: Our team takes care of the parcel status every day. Once it stuck somewhere for 3 days or more, we will try to know the reason and report this to our client. The final buyers can be informed the same earlier than they found the delay. In most cases, they will be happy to wait longer.
- Priority Compensation: We will refund or resend to the customer for no reason whenever our client demands to do so, even if we should not be responsible to it. The cost will be split according to our refund/resend policy: We will only take the part we should cover, the rest will be on behalf of our client.
- Negotiation with the Suppliers: For any defectives or undelivered parcels, we will discuss to the factories or forwarders for compansation, on behalf of our clients. Usually Chinese suppliers will only ask for defectives return and resend to us, that impossible for its cost, and the forwarders will require the "proofs" and the "order evidence" to refund the freight. It's very hard for our clients to get anything back. We will do the negotiation for our clients to get the better results.
- Delivery Note: We will get shipping proofs for our clients from the forwarders, to help them win the disputes.