Shenzhen You Lai Mi Technology Co.,Ltd is a high-tech enterprise, located in Shenzhen China, who specializes in R&D, manufacturing and selling all kinds of smart led lightings, our main products range include smart LED controllers, Smart indoor lighting and Smart outdoor lighting ,etc. All of our products are based on Tuya Smart System. Shenzhen You Lai Mi has been one of leading manufacturers in the Smart LED field and we will always be With all staff’s efforts, we will focus on new ideas and keep developing more new products. The revolution of led lighting has come, we are the leader of the smart led lighting!
Service Principal
1)Laimi provides easy, reliable, speedy service to all lights under ourwarranty.
2) Dealers will be responsible for customers. Customers should contact the dealers or distributors from whom they bought Laimi lights for warranty support.
Laimi will provide our authorized dealers with the technology and parts to service our
lights.
Service Promise
What we offer: We will replace products afflicted with manufacturing defects within 15 days of purchase;
we will also repair a light free of charge within 24 months of purchase if problems develop with normal use; and finally our
limited lifetime warranty( if repair is required after 24 months from the date of purchase, we will charge for parts. The total
repair fee is according to the cost of the replaced materials).
Warranty Details
1) 15 days free replacement: We will repair or replace a light within 15 days of purchase if it is afflicted with a manufacturing defect. If the problem calls for a replacement,we will replace the light with the same model as the one sent in. If the model has been discontinued, customers will receive a product with similar or improved performance.
2) 24 months free repair. We offer free repair within 24 months of purchase if problems develop with normal use.
3) Limited lifetime warranty. If problems develop after 24 months of the purchase date, we will charge for parts. The total repair fee is assessed according to the cost of the replaced materials, If damage to the light is substantial, Laimi will contact distributors with a quote who should contact the customers and customers will decide whether to exchange the parts or not. Freight should be paid by distributors or customers.
4) We suggest customers request a valid purchase invoice, receipt or other evidence from the sellers when you purchasing our lights.