Once receive any feedback of quality problem we will respond at the first time, and solve the problems within 24 hours.
Warranty Policy:
Our product has guarantee for one year or 1000 hours whichever reach first from ex-factory date.
During the guarantee period, our will provide the free easy-damageable spare parts of alternator caused by our quality of production or raw material. If the failure is caused by turbine manufacturing defects, we will be responsible for problems caused by quality of production or raw material, except the damageable spare parts of genset caused by crew wearing parts, consumable parts for daily use, human error , negligence or failure of following the original maintenance manual provisions, etc.
After expiration, our provides cost spare parts maintenance of alternator .
Free training:
We can professionally arrange experienced engineers to provide users with free training in our factory . Certainly , we also provide the paid training of customers' site.
Manufacturer: We are the factory, established in 1993, welcome on-site or video inspection
Fast lead time:
40 days, Except for customized products
Quality Assurance:
CE/ISO9001/ISO14001/ISO45001, Cummins Authorization/Weichai Authorization/Yunnei Authorization etc, warranty 1 year or 1000 running hours (Whichever comes first)
Service and parts:
They are available from YANAN POWER GROUP or distributors in your location.
Machine Test:
We will send you machine test video befor delivery, YANAN POWER GROUP provides a full line of brand new and high quality products. Each and every unit is strictly factory tested before.
Authorized Dealer:
We are the largest authorized OEM parnter of Yuchai, We have a long-term cooperative relationship with Cummins, Perkins, Volvo, MTU and other world famous engine manufacturers.
Reminder:
No after - sales service without authorization