Q1: What is your MOQ?
A1: we accept 1 pc order if we have stock colors and styles.
Q2: When my order is ready to ship?
A2: 3-5 days for stock item; 7-15 working days for production.
Q3: How is the package?
A3: Opp & plastic bags inside, paper carton outside.
Q4: What is the material of product? Is it safe?
A4: Our rmaterial is cotton,jute,sisal,hemp...which is natural fiber and eco-friendly.
Q5: Can I get free sample?
A5: We can offer a free sample to you for quality & color checking before making the sample yardage or bulk, but you need to pay for the shipping cost.
Q6: How to ship the package?
A6: Our product can be shipped by air/sea/express(EMS, UPS, DHL, Aramex, Fedex, etc).
Q7: What kind of product you have?
A7: We have faux fur pom poms for keychain , fur ball bag charm, pom pom hat, etc.
Q8: How can i place an order?
A8: Your inquiry -> Quotation -> Confirm the price/lead time/payment terms etc. -> We will send the Proforma Invoice -> Customer
make payment -> Production/Packaging -> Inform the shipping cost -> Customer pay for the shipping cost ->
We'll ship the package and let you know the tracking number - > Package received and feel free to tell us your comment.
Q9: What's your return & refund policy?
A9: If for any reason our products suffered from quality issue, such as damage during shipping, we are happy to offer product replacement or even refund to customer