Q:Do you accept OEM & ODM?
Yes. We can produce products under customer's brand, modify the products to satisfy customer's personalized requirements.
Q:What are your main products?
Our products include air source heat pump water heaters, high temperature heat pumps, ultra-low temperature heat pump,Commercial Hot Water Products and so on.
Q:What advantages do you have?
We are the Danfoss strategic partners. Our equipment can use in the Ultra low temperature environment. Machine can keep running while defrosting and make the change of temperature less than 2 degree. Independent R&D of the advanced control system.
Q:What is your sample policy?
We accept the sample order, but the customers have to pay the sample cost and the freight.
Q:How about your after-sale service ?
1 years of warranty. The spare parts must be non-humanly damaged, usually we provide free replacement of damaged parts during the guarantee period, and customer need to pay for the express cost. When machine is out of guarantee period, we will provide you the spare parts by charge. And we provide a long term technical support.
Q:What is the payment term?
50% deposit and 50% balance payment before shipping (If you purchase a sample that requires 100% payment, In order to avoid second payment, bank deduction fees will be generated again). Online trade assurance order, L/C, or as negotiated terms with clients.
Q:Do you test all your goods before delivery?
Yes, we have 100% test of all products before delivery.