Q: What your main customers?
A: Huawei, Foxconn, Vtech, Sumida, Kemet, Vishay, Bosch, Canon, Jabil etc.
Q: How to ship and how long it takes?
A: Normally machines will be loaded into a container for sea shipment. In case of urgency, Air Cargo is an option (shipping cost will increase significantly). It takes 15-50 days depend on destined ports which for Air Cargo it is about 3-10 Days depend on destined airports.
Q:How is the warranty works?
A:Every unit of machines has been thoroughly inspected, calibrated to make sure they are ready to go status right after been installed on the customer side. But in rare cases like damages or electric failure caused by transport, bellows are what we are going to do to fix:
1. Experience engineer will work with customers to find out the problems and conclude the solution.
2. Parts will be sent for replacement within the warranty period at our cost and an engineer will be deployed to the customer site to help with machines fixing in case of the customer cannot fix it by themselves. In the case of our engineer service, there is a fee occurred.
Q: How to make payment?A:
We accept Wire transfer through bank, West Union, Credit card (Only through PayPal, additional 4.5% fee will be charge), and sometimes by L/C for special cases.Q: Why choose you?
A: Leading SMT Supplier in China; Professional Supplier on Alibaba; Professional after-sales service team.