1. How to use the machine after receving the machine Firstly , when you got machine , you need to contact with us ,our engineer
will together with your to deal with it ,secondly ,we send user manuals andCD to you before you get the machine ,Thirdly Our
professional technician online teach you until you can use it well by yourself. 2.Payment terms,There are 2 ways to pay money .
1)T/T, means international bank transfer. 30% deposit, we produce the machine for you. 70% before shipping. It is convenient and
fast. 2)Alibaba Secure payment. Reliable and safe, Alibaba will charge a little handling fee.
3.How to choose a suitable machine? You can tell us the working piece material, size, and the request of machine function. We can
recommend the most suitable machine according to our experience. Other kinds of payment we can consider if acceptable for us. 4.Do
you have a setup and equipment commissioning service? Yes,we have. The machine was installed and debugged before delivery. You can
use the machine directly after receiving it. Of course, we also could let our technologists go to your country to install and
debug the machine. 5. What is the warranty period for the equipment? Three years warranty and 24 hours online professional
technical support. 6. How to choose a good machine? 1)Machine quality.If you plan to choose a so cheap machine,maybe the quality
is bad.And you have to order another machine after you use it for a period.This situation will have a bad effect on your
producing.So the quality of the machine is most important factors to choose a machine. 2)Future more,aftersales service is very
important, too.Good aftersales service represent the image of a company .After you use the machine and find some problem of
machine,a good after-sales can solve it effectively and protect the rights of consumers’. 3)The third is technical support.Because
of time difference,there is a big problem to communicate with the seller. When you need help, maybe it is the sleeping time for
the sellers. So the effectively contact information and serve is also useful to you. Other sellers maybe can not do this, but our
company can provide 24th service a day,we could go to your place to help you solve some problems if necessary. 4)The last is
company. In order to ensure their image, a company with good reputation usually can produce good quality machine .As our company,
we specialized in CNC machine is more than 10 years, the professional engineer teams,the advanced equipment and the good service
have earned us good reputation in world market. 7. If you want to know whether the machine can work on your material, please tell
me: 1)What materials do you want to engrave or cut? For different types cnc woodworking machine apply to different material.
2)What’s the max size of the material?(Length *width* thickness) For it decided the working size of machine.(for example:
BCM600*900mm) Once you tell me about this, then I am able to recommend you the most suitable machine and best price for you. Or we
can customize one for you. 8. This is the first time I use this kind of machine, is it easy to operate? 1) English guide video and
instruction book are sent to you free together with the cnc router. 2)Free training course in our factory. Engineers are available
to serve overseas but all the expense needs being paid by your side. 3)24 hours technical support by calling, video and email.