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FAQ

1. What are the payment terms that you support?

Usually, we accept T/T, PayPal, Western Union, and Alibaba Trade Assurance. You can select the terms of payment which is more convenient for you.

2. What about the lead time?

Usually, if there's stock, we ship the goods within 3~5 working days after the deposit is confirmed. If it is out of stock, the lead time depends.

3. How about the shipping?

When the package is small, we normally choose FedEx, DHL, TNT, and UPS and so on, while the goods have high weight and volume, we suggest using air or sea shipment.

4. How can I place an order?

(1) Negotiation is agreed upon for the product price and specifications.

(2) The proforma invoice will be sent for confirmation.

(3) After the agreement on the proforma invoice, the customer makes the deposit.

(4) Manufacturing will be started as soon as the payment is confirmed by our bank.

(5) Ship out the goods within the agreed delivery deadline.

5. Can you do OEM for us?

Yes. If there is a certain order quantity, we can do OEM including printing, logo, and customized model for you.

6. How about the Warranty?

There are 12 months for the warranty.

While the warranty is not responsible for those broken by violence or updated with other brands.