Q1: Are you a factory or trading company?A1: we have own factory located in Jiangsu, China.
Q2: Could your company do OEM products? What format your company usually use if we want to send you our 3D drawings?
A2: Yes, we could do OEM and ODM according to Client's requirement. We have own graphic designer and 3D product designer. We usually use igs, stp, soliwork format.
Q3: What should i do if i want to add my logo on your product?
A3: you need to send us your artwork in high resolution. Our graphic designer will make a dummy/ visual for, you just need to approve the final dunny/visual.
Q4: How to order?
A4: Firstly we confirm product details and then send the proforma invoice;
You make payment to us through Alibaba Trade Assurance or T/T, Western Union or Money Gram, after we confirm your payment then ship the product to you once finished production.
Q5: What's the minimum order quantity (MOQ)
A5: Our MOQ is 1 pc.
Q6: What is your warranty?
A6: For most products the warranty is for 12 months, some products we provide 18 month warranty.
Q7: What is your delivery time?
A7: It depends on different products, quantity and detailed requirement. Usuallly the lead time is 20 days- 25 days. If you have specific delivery date required, please contact our sales and we will try our best to meet it.
Q8: How does your company controy the quality?
A8: We have OQ during production in factory. Our QC will also conduct inline and final inspection for every shipment according to AQL requirement, so that we could ensure all the procuts meet the quality requirements as well as your specific request.
Q9: How to ship the product?
A9: The shipping way normally depand on your quantity, total CBM and weight.
Q10: What is your payment terms?
A10: Our payment terms are T/T, L/C, Western Union and Paypal. We also can provide Alibaba secure payment.