1. Are you a manufacturer or trader? We are an innovative enterprise integrating R&D, production and sales With 700,000 square meters of factory field and 1500 employees. We are a factory department of world trading focusing on the global market. The factory also set a trading department focusing on the Chinese market. However, we are separately independent departments.
2. What do you cover in your warranty? The HPSEN-branded Beam is seven(7) years from the date of the original by the end-user purchaser (warranty period of the beam). All HPSEN-branded Products' Parts Guarantee for One (1) Year from the date of the original by the end-user purchaser (warranty period of parts). All HPSEN-branded Small-size Fragile parts supply free spares in the warranty period of parts.
3. Do you provide customized Services? Yes, we do. Please contact our sales manager, tell us your requirements. We can offer a customized proposal and CAD drawing with our engineers for you, such as Vehicle special function design, body shape or color. Also, the OEM product is also available.
4. how many do your production capacity? The production capacity of all series semi-trailer is 30000 units/year and concrete mixer 10000 units/year.
5. Can your Vehicle/Trailer Match With our Tractor Head? 90% of the truck in the market can match with our vehicle, such as SINOTRUK® HOWO™, SHACMAN®, BEIBEN®, XCMG®, MAN®, VOLVO®, SCANIA ®, MERCEDES®, DAF®, IVECO® etc. If other brand truck heads, please notify our sales manager before placing order.
6. How much longer do you need to complete our order? We promise to complete a client's order within 15-20 days by the date of the purchase. Generally, other trading companies spend 30-45 days.
7. How much longer do you respond to our required? Working 24/7 to respond to client inquiries and questions all the time. Most of the problems can be solved within 2 hours.
8. Which payment terms do you accept? Generally, we can work on T/T term or L/C term. In T/T term, 30% down payment is required in advance, 70% balance shall be settled before delivery, or against the copy of original B/L for a regular client. In L/C term, normally need 30% down payment by T/T, 70%
