1.Details english manual book which explain the use of machines and software. Guide the customer proper use, extend product life and reduce energy consumption.
2.English documents instruction to show you how to install the machine according to each machine of order(including photos and words).
3.Online remote support appointment: after receiving your machine you can make appoint 24 hours before install the equipment. then our engineer supply online support when you are ready to start installment.
4.Our technician is available to your factory and offer training of how to use our machines. As well, you may send your technician to our company to learn how to operate machines.
About warranty
The whole machine warranty is one years.
If problems within warranty period ,we do as following:
1)Electrical components: Switching power supply, AC contactor, Switch buttons. If have quality problem in within one year,we sent to you a new one and free.
2).Motherboard and galvanometer have quality problems, We will send the new one to you , But the customer needs to return the old part to us.
3).If the laser tube has quality problem, please make a video as per our request, we will send one new to you.
Note :Product damage by All man-made or accident are not covered.