1. If I order this machine, and how can l learn to use it? Do you offer any help? Would it be charged?
Answer: Changzhou Caihua Packaging Machinery Factory will provide our after sales service to our customers. Once you get the machine, meanwhile you will get our operation instruction which would detailed explain all about the machine operation. Besides, our operation video is available for your operation reference. If instructions or videos do not help you, we will arrange for our engineers to contact you via face-to-face video. The above services are free of charge.
If overseas service is required, the service fee of the customer's country is not included, and the specific fee should be consulted with customer service.
2.About The Warranty:
Answer: One year warranty. Within one year, the initial parts or elements of the machine broke down cause by the raw material and our hand work, Changzhou Caihua Packaging Machinery Factory would replace the parts freely, but the freight charge and the consumable parts like die, cutting mould were not included. The warranty is not valid if the machine damage due to customers` wrong operation or caused by force majeure factors.
3..Do you have any other model ?
Answer: Of course . We have different choice for you, and if all our models that`s not what you want, and you can tell us your details and we can custom make for you.
4.What is the power supply?
Answer : Normally, there are 220v and 380v, and if you need other choice, just tell us, and we can custom make for you.