Q3. Can you develop new products according to our requirements?
A: Absolutely, we offer various customization options to meet the specific requirements of our clients. Whether it's based on samples, drawings, or design specifications, our factory can produce tailored solutions to fit any need.
Q4: We have a commercial project,Can you help offer a solution
* A: Absolutely, we'd be happy to help! Please provide us with more details about your project, and we will offer our best advice and solutions.
Q5: What types of indoor planting systems do you offer?
A: We specialize in compact tabletop and freestanding home-use systems designed for cultivating microgreens, vegetables, flowers, and salad greens. Soil culture & hydroponics
Q6: What services do you provide alongside your systems?
A: In addition to our planting systems, we offer comprehensive support services including R&D assistance, procurement support, and customized manufacturing. Our in-house factory enables us to fulfill orders for custom-designed systems based on samples, drawings, or specific requirements.
Q7: What about the lead time of indoor grow system/lamp?
A: For samples, the lead time is typically 3-5 days. For mass production, it usually takes 1-2 weeks for order quantities exceeding 100pcs.
Q8: What support do you offer for clients during the system setup process?
A: Our team provides comprehensive assistance during the setup process, ensuring that clients have all the resources and guidance they need to install and operate their systems effectively. We can also provide design drawings and technical documentation to facilitate installation.
Q1: Can you tell us more about your R&D and procurement departments?
A: Our dedicated R&D and procurement teams ensure that our systems are built using the latest technologies and highest quality materials. They work closely with our clients to develop tailored solutions and source components to meet their unique needs.
Q2. Can I visit your factory?
A: Absolutely! You are warmly welcome to visit our factory located at 7th Floor, Building 22, PuJing Semiconductor Industrial Park, SongGang, Shenzhen, China, 518105.
You can easily reach us from Shenzhen Airport by taking Metro Line 11 (approximately 40 minutes), exiting at Exit C of Bitou Metro Station, and then arriving at our factory.
Q3 : What are your terms of payment?
A: Payment terms may vary depending on your location. Generally, we require 30% T/T in advance, with the remaining 70% balance due before shipment.
Q4: How does your sales and consulting department operate?
A: Our sales and consulting team is highly professional and available 24/7 to assist clients with their inquiries. They provide expert guidance on system selection, customization options, and after-sales support. Additionally, they can share promotional materials and resources with clients to enhance their understanding of our products and services.
Q5: How do you guarantee the quality? How do you maintain the warranty?
A: With over 13 years of experience in the indoor growing industry, we have established a stringent quality management system to maintain a low defect rate. Additionally, we provide a comprehensive after-sales service system to address any issues, including sending new lights if necessary, ensuring your satisfaction and peace of mind.