FAQ
Q1. What distinguishes you company from others?
A: Feilong Doors and Windows provides premium quality products. It can integrate resources of Feilong Group to provide a comprehensive solution. Feilong International takes attentive care of customers via full communication and a hands-on approach.
Q2. How can you guarantee your sales service?
A: Feilong adopts 3+1 service mode to serve every client, namely, manager, sales, assistant + engineer. From consultation to after sales, every process of operation is satisfied by full commitment and involvement.
Q3. How can you guarantee your product quality?
A: Feilong pursues Quality First theory, and has gained premium brand image in international markets. We have strict QC system and we have been accredited by ISO 9001/14001, OHSMS18001, CE certifications etc.
Q4.Will you supply installation service for project?
A: Yes, Feilong can provide supply, door to door delivery and installation service. Professional installation teams have expertise knowledge in Feilong products and many years of experience.
Q5.How is your delivery schedule and projects capacity?
A: Generally it takes 35 days to produce. For big projects, it can be delivered every week after the first container. Production capacity is above 300,000 square meter per annual, can satisfy project needs of various sizes.
Q6.What information will you need for quote or manufacture?
A: Reasonably detailed drawings containing construction requirements and window schedule. Based on the drawing, consultation on feasibility and modification is provided.
Q7. How will you guarantee the shipping safety?
A: 5mm EPE foam layer separate each window, tie up and fix into iron shelves/crates, thick form outside, highly secure shipping.
