A: Yes, We welcome sample orders to test and check quality. You just need to tell us your requirements by enquiry or message. We will contact with you within 24 hours.
Q2: Can I have a customized order?
A: Yes, we welcome customized orders. You just need to discuss your requirements with our well-trained specialists. Our R&D team will evaluate and assist your project.
Q3. What about the lead time?
A: 2-5 business days for samples, 7- 25 business days for bulk orders, varying as order quantity.
Q4: Is it OK to print my logo on led light product?
A: Yes. Please contact us to discuss details .
Q5: How do you ship the goods and how long does it take to arrive?
A: Small orders usually shipped by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Air shipping and sea shipping also available for bulk orders.
Q6: Any warranty?
A: We offer 24-months warranty. Response within 24 business hrs to any warranty application.
Q7: How to deal with the faulty?
A: HOUYI products are 100% fully tested before shipment, not random check. We are sorry for any faulty experience you have. Pls contact with your sales contact and he or she will guide you step by step for after-sales service within 24 hours.
Q8: Can I grow plants with my HID together with LED?
A: Yes, you can, with a ratio of LED and HID/HPS of 2:1 or 1:1, you can get better growing results, bigger and higher quality
buds.