Q1  Can I customize my lighting?

We can customize almost all our products according to your requirement. We can change the size, finish, number of lights. Besides, we can also make lightings as per your design as long as you provide us a clear picture and specifications.

Q2  What type of light bulbs can I use?

Different lighting use different type of light bulbs. The commonly used light bulbs are LED, E14, E27, G9 and Gu10. Please contact us if you have specific requirement.

Q3  Do your lightings have CE or UL certificate? 

The electrical parts of all our products have CE or UL certificate.

Q4  How are the lighting shipped and how long does shipping take?

We will ship the lighting by international express (DHL, FedEX, UPS, TNT etc.), by air or by sea, depending on the quantity or your requirement. By international express takes (door to door service) 5-7 days; by air takes 7-10 days (you need to collect goods at airport); by sea takes 20-40 days (you need to collect goods at sea port) depending on the shipping address.

Q5  Do you have lighting in stock? If not, what is your lead time?

No item is stocked on our factory. We produce lightings only after an order is placed. Usually lead time is 30-35 days, but it may be shorter or longer, depending on the lighting style, quantity and whether we are on busy period.

Q6  Which payment method do you accept? Can I pay by paypal?

Paypal is not acceptable. We only accept T/T (telegraphic transfer) and western union. 30% deposit is required before production. The 70% balance needs to be paid before delivery. But for order below 2000USD, we prefer you pay in full before production to avoid twice handling charges of both sides.