1. Q: Do you provide samples? Is it free or extra?
A: Yes, we offer samples to our customers. Sample price is a little bit different than bulk order price. We will refund the price
difference part on bulk order (bulk order is calculated as 1kg). Shipping cost should be covered by the buyer.
2. Q:Customs Issue:
A:Seller is responsible for the Customs issue on Chinese Customs when exporting. If the
parcel is held in Chinese customs for more than 10 days, we will send a new parcel to the buyer. If buyer receives both original
parcel and reshipped parcel,full payments should be paid for the 2 shipiments. Or buyer returns one parcel to seller. Buyer is
responsible for Customs clearance when shipment arrives in destination Customs,seller will not be responsible for the seizure or
delay,buyer will provide related documents to Customs clearance if required by Customs. Seller has obligation to provide normal
documents to Customs while destination Customs requires.
3. Q:Quality Issue:
A:Seller is responsible to supply merchandise as advertised or agreed.
There may be slight difference regarding color,odour or taste from batch to batch,which will not affect the quality of the
goods,please keep the goods in original packing and label,seller will not be in charge of quality issue if the packing is changed
or damaged.
4. Q:Delivery Issue:
A:Shipment will be considered as delivered according to delivery status showing on website of shipping company,seller will not be
responsible for the lost of package as long as the parcel is delivered to the provided postal code.If buyer needs signature
service,please notify seller when place the order.
5. Q: Can you explain more about the THC content control?
A: Yes, our products are absolutely without THC, which means THC percentage is 0.00%. We can send you our test reports to prove
it. THC control is our biggest advantage in China and all over the world, we are the first one in China who are legally able to
grow and make extract of CBD products. Our laboratory has more than 10 years experience on the extract of CBD products. We are the
only one in China that can supply high purity and stable THC controlled (0.00%) products. We can prove it by showing you our files
that put on records of JMHLW, which shows that we've been exporting to Japan for a long time. And according to the different
policies of different countries on CBD products, Japan has got the strictest policy which not only requires that the THC is
absolutely 0.00% and also the CBD extract shall come from certain parts of the plant. We can also show you our trade records with
Japan.
6. Q: What is the delivery time?
A:Standard products without logo or using our logo, products handling time are 3 days.
Customize products handling time 5-7 days.
Transportation lead time by FedEx: 3-5 days.
Transportation lead time by DHL: 4-7 days.
7. Q: What is the currency you can accept? What is the exchange rate you are using?
A: We accept US dollars through Alibaba trade assurance order. We accept the real-time exchange rate. Other currencies are
negotiable too.
8. Q: What are the payment terms?
A: For orders below USD 5000, we require full payment as deposit through Alibaba trade assurance order; you are protected by
Alibaba for 30 days after you receive the cargo. For orders above USD 5000, and it is shipped by express, we require 50% deposit
and 50% balance against QC videos and photos. For order above USD 5000, and it is shipped by sea, we require 50% deposit and 50%
balance against B/L copy.
9. Q: What kind of payment methods do you accept?
A: We accept T/T payment (Telegraphic Transfer) and we also accept payment by credit cards. We accept payment by Western Union but
there is an extra charge of USD 20 for each transaction. PAYPAL is no longer available in China so we cannot accept PAYPAL payment
any more, thank you for your kind understanding.
10. Q: What kind of other valuable services can you provide?
A: I) we can provide drop ship for your online stores such as Amazon, eBay etc. II) We can provide technical supports and
technical services.
11. Q: Where is your factory located? Can I visit?
A: Our head quarter is located in Ningbo, we have office in Shanghai. You are very welcomed to visit us. In Ningbo, we have a deep
processing plant and advanced laboratory, I'm happy to invite you to visit most areas within the permission of company policy. In
Yunnan, we have a deep processing plant and advanced laboratory, I'm happy to invite you to visit most areas within the permission
of company policy.
12. Q: Are your products effective and safe?
A: Yes. We will supply your full certificates of analysis to prove that our products meet the requirements of policies from
different countries and they are proved effective. At the same time we will supply Material Safety Data Sheet (MSDS) for each
product to prove it is safe.
13. Q: How to store CBD?
A: The best condition to store CBD is dark and cool. Recommend temperature 1-5 degrees Celsius (33.8-41 Fahrenheit). Your fridge
is an ideal place to store it.
14. Q: Is your company a trading company or a factory? Why should I choose your company?
A: I. We have our own factory, laboratory, engineers. Our technology, quality and safety are all guaranteed.
II. We are the first one who gets legal permission to grow and extract CBD products in China. Our past experience is better than
any other suppliers.
III.Thanks to our mature large-scale industrial production line, our product quality is better and more stable, our price is
better.
IV. All of our products can be traced to seed and the process of growing it.
V. Richer content as we declared. For example, the 99% purity isolate's actual purity is 99.83%. You will see this in all our
certificates of analysis.
VI. We have Certificate of Organic Operation to prove that all our products are organic.
VII. We have a very strict quality control system! We gained good reputations all over the world.