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FAQ

1. MOQ policy

• No MOQ limitation for the standard products, but the unit price is different, bigger quantity better price.
• For customized production, you can discuss the MOQ with our sales representative directly.

2. Sample Availability & Policy

• After customers confirmed the specification, we are very glad to provide samples for testing and qualification.
• All samples should be paid before shippment, the samples price is a higher than mass order.
• When the mass order placed, we can return you the samples cost, or send you more piece products with the shippments.
• You can buy the samples from us directly using t/t, western uion, or paypal. And you can also buy it on our online store.

3. Warranty

• OCOM is dedicated to providing most cost-effective products and services with reliable quality that will meet customers'satisfication;
• We was qualified by global fortune 500 company, and we have the top 1 level trade assurance which 100% protect your money and lead time.
• Our warranty of the products is about 12+1 months from the shipment normally, some designated models can have as long as 24 months warranty;
• Any product within 30 days of delivery failure occurs shall be deemed invalid delivery (DOA). DOA products will give priority to the replacement, and shipped by courier. 
• For mass order, we would like to supply some spare parts with shipment for local quickly repair. And after that, you can returned failure parts for rework and analysis.

4. Payment Terms

For mass order, you can pay us by using T/T, LC, Western Union, Escrow or others. About samples order, T/T, Western Union, Escrow,Paypal are acceptable.Escrow Service is powered by Alipay.com. Currently,you can pay using Moneybookers, Visa, MasterCard and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000.

5. Shipment

We accept all kinds of shipping ways including: express, air, sea, truck, or pick up by customers personally.