Q1. What is your terms of packing?

A: Generally, we pack our machine with carton and plywood case for exporting.

Q2. What is your terms of payment?

A:T/T 100% before delivery. We can show you the photos of the products and packages before shipping if you need.

Q3. Can I request the sample before order?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q4. What about the lead time?

A: Sample in stock , mass production need to confirm within 2 days once get your order.

Q5. Do you test all your goods before delivery?

A: Yes, we have machine three days 72 hours continous testing before delivery.

Q6. How do you make our business long-term and good relationship?

A: 1. We keep good quality and competitive price to ensure our customers benefit ;

    2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 1-3 years warranty to our products.

Q8: How to deal with the faulty?

A: 1. Our products are produced in strict quality control system and the defective rate will be less than 0.2%.

    2. During the guarantee period,

      2.1. Small Quantity : we will send new goods with new order.

      2.2. Large Quantity :

         2.2.1. Repair them and resend them to you

         2.2.2. Discuss the solution including re-call according to real situation.