Q1: I know nothing about laser marking machine, which type should I choose?
Please tell us the material of your product, we will help you to choose the right machine and find a solution to mark your
product.
Q2: When I got this machine and don't know how to use, what should I do?
We will send operation video and manual for the machine. Our engineer will do training online. If needed, we can send our engineer
to your site for training or you can send the operator to our factory for training.
Q3: If some problems happen to this machine, what should I do?
We provide two years warranty. During the warranty, If there is any problem with the machine, we will provide the parts free of
charge (except for artificial damage). After the warranty, we still provide whole lifetime service.
Q4: What is the consumables of laser marking machine?
It has no consumable. It's very economical and cost effective.
Q5: What's package, will it protect the products?
We have 3 layers package. Outside is the wooden cases free of fumigation. In the middle, the machine is covered by foam, to
protect the machine from shaking. For the inside layer, the machine is covered by waterproof plastic film.
Q6: What's delivery time?
Commonly, the lead time is within 5 working days after receiving the payment.
Q7: Are you trading company or manufaurer ?
A: We are factory. And we have been in the laser field for more than 10 years.
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