1.How long can I received my inflatables?
Usually, the production time is around 7~30 days, depend on your order quantity.
shipping by sea around 20~35 days to your countryseaport. Shipping by air or by express around 7~10 days.
2.What's the difference by sea, by train, by air,by express ?
Except the shipping time is different, the cost will be also different, by sea < by train < by air < by express cost.
The service will be also different.
By sea: delivery to your closed seaport or big city. ( to door service need extra charges)
By train/ by air: delivery to your closed train station or international airport. ( to door service need extra charges)
By expresss: delivery to your door.
The best shipment solution depend on your order quantity and your time, you can consult our salesman.
3. What else thing I should notice about shipment ?
Destination port fee, customs tax, seaport/Airport to door charges, USA Bond fee, or your local special customs fee. Usually,you will pay them when cargo arrival, we will give you and estimate cost in advance.
It's better make clear all of these fee before place order, avoid unnecessary dispute when arrival, that will make your
purchaseexperience not happy.
4.Can you make my own design inflatables ?
Of course, the size, color and material all can be customized as you wish. We can make it according to your imagine,
or you cansend any other interested inflatable product to get free quote, but Tonle Inflatable not responsible the
copyright issues.
5.Any discount on multiple units?
Our factory price is very low and transparent to every customer, the discount only happen on our big sale event, please store up our website, and notice our new event.
6.Do you have a certificate for the inflatables?
Yes, our inflatables come with EN14960 certificate, and all inflatables will be inflated and tested before delivery to you,safety is our first policy.
7. Do you have a distributor in our country?
No, we do not have any distributors, you will get products directly from our China factory, without any distributor
adding margins.
8. What's your company quantity warranty terms?
If any quality problem make the product or blower unrepairable forever, we can freely provide new replacement and free sea freight within 1 year.
If not quality problem, it's an human error accident in customer using, or time over 1 year, we can provide repair consult service and free repair kit, but no free replacement and no free shipping.
Tonle Inflatables Inc, supply high quality, safety and competitive price inflatable product for all over the world!!