Q1. How many years has your company been involved in the auto parts business?
A: Our headquarters was established in 1998, so we have 25 years of experience in the auto parts industry.
Q2. Are you a trading company or a factory?
A: We are a comprehensive industrial and trading enterprise that owns our own supporting factories.
Q3. What products does your company supply?
A: We supply over 80% of the Tesla electric vehicle models' parts, including suspension components, braking systems, electrical parts, steering components, transmission parts, body parts, ignition systems, cooling components, and more.
Q4. Which countries do you export to?
A: We export to over 100 countries, with our main export markets being Europe, Northern Europe, Eastern Europe, the United States, the Middle East, and Southeast Asia.
Q5. Can I get some discounts?
A: We are very willing to grow together with our customers as we believe in the principles of win-win cooperation and integrity.
For long-term cooperative customers, we will provide special discounts.
Q6. What is the minimum order quantity per item?
A: The minimum order quantity is usually 5 pieces.
Q7. What is the delivery time?
A: For items in stock, it typically takes 3 to 5 days for delivery. For products that need to be produced based on your order, it
may take 15 days or longer.
Q8. Do you provide any guarantee for your products?
A: Generally, our Chefuning brand parts come with a 1-year quality guarantee, while some parts have a 2-year warranty.
Q9. How do you handle quality complaints?
A: We have a professional customer service team, technical team, and product development team that can respond to customer after-sales needs and meet market demands within 24 hours.