Q1:Are you a factory or a trading company?
A1:We are the manufacturer and factory, specialized in luggage machinery industry since 1992.
Q2:Where is your factory? How can I get there?
A2:Our factory is located in Zhejiang Province, China.
Q3:What’s your main market?
A3:Our machine is sold well in 30 provinces and cities and enjoy high reputation in China. At the same time, it has been widely exported to more than 20 countries, such as Turkey, Morocco, India, Bangladesh, Algeria, Egypt, Tunisia, South Africa, Vietnam, Cambodia, Thailand, Germany, Indonesia, Lebanon, Pakistan, Brazil, Russia, etc.
Q4:How is your factory doing in quality control?
A4:Quality is the most important principle. There are at least twice test before shipment, the first is by our factory, the second is together with customer. Thus our customers will know well about how to use the machine before it arrives at their factory. And also we will offer whole-life service. What's more, all machinery has been passed ISO and CE testing. Strictly testing the machine and arranging delivery after 100% confirmation of no problem are what we always do.
Q5:How about after sales service?
A5:During the special period of COVID-19, we will offer all support online via video 24h per day. Before shipment, we will test machine from A to Z, and then send all videos from installation to production for customers. Full set of manual and instruction in English will be sent with machine together.