Q1. Are You factory or trading company ?
A : We are factory.
Q2.Can you give me some samples ?
A : Yes, we welcome samples to test and check the quality . Samples are free of charge. However, if there are too many samples , you need to pay the sample fee. which will be returned in the next order. The transportation cost should be borne by you. Or you can tell us the DHL OIaccount number.
Q3. How long does the fragrance last ?
A : The shelf life is about 2 weeks and 1 year after opening the bag.
Q4. What about the lead time ?
A : Sample needs 5-7 days , mass production time needs 1-2 weeks for orderquantity more than.
Q5. How do you ship the goods and how long does it take to arrive ?
A : We usually ship by DHL , UPS , Fedex or TNT. It usually takes 3-5 days toarrive. Airline and sea shipping also optional.
Q6 . How to proceed an order ?
A : Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms thesamples and places deposit for formal order. Fourthly We arrange the production.
Q7. Can you customize products according to requirements ?
A : Yes, we can do OEM , we can produce according to customers drawings ordesian requirements.
Q8. How to deal with the faulty ?
A : Our products are produced in strict quality control system and the defective ratewill be less than 0.2%.