Q1: Are you a manufacture or a trading company?
We are a manufacture that have been in the industry since 2009, we have rich experiences on the production and have the most professional solution for your products.
Q2: What’s the lead time for samples?
A: Mostly within 3 working days, the samples will be shipped via express company like FedEx, UPS, DHL, SF Express, etc, the shipping time is about 5 days.
Q3: Could I get some samples?
A: For in-stock items, free samples will be provided if you can afford the freight charges. For custom items, please feel free to contact us and the best price will be offered.
Q4: What format of the file do you need if I want my own design?
A: We have our own designer in house, so you can provide JPG, AI, cdr or PDF, etc.
Q5: Could I use my own logo or design on goods?
A:Yes,silk screen, printing, embroidery and custom package are available.
Q6: What else service do you provide if we place a big order?
1. Free Logo design.
2. Free packaging design.
3. Photos for Amazon listing.
4. FBA Barcode printing for free.
5. Low MOQ in the industry for each SKU
Q7: What are the payment terms?
A:30% T/T , 70% balance before shipment, Paypal, West Union etc.
Q8: What are the progresses for placing an order?
1. Sample approval.
2. Client makes 30% deposit after receiving our PI.
3. Client approves our sample, and get the testing report if any necessary .
4. Mass Production.
5. Arrange shipment.
6. Supplier arranges necessary documents and sends copy of these documents.
7. Client effect balance payment.
8. Supplier sends original documents or telex release the good.