1. How much do I need to pay for your OEM service?
No need to pay extra cost for our OEM service if order qty over 500pcs. The OEM cost is already included in our prices.
2. Can I buy samples before place the order?
Yes, samples available.
3.How to proceed the order for led light?
Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
4. What’s your payment term?
100% payment for samples orders.30%deposit,70% balance before shipment for bulk order.
5. What’s the leading time? (How long do you need to prepare my goods?)
5-7days for sample orders. 20-30days for mass production orders (based on different quantities).
6.How will you deliver my goods to me?
We always ship by air and sea. In the mean time, we cooperate with international expresses such as DHL, UPS, FedEx, TNT to enable our customers get their goods rapidly.
7.How long do I need to wait before my goods arrive?
5-7 days for air transportation, 3-5 days for international express. 20-40 days for sea transportation.
8. Can you put my brand name (logo) on these products?
Yes, of course. OEM service is the most important part of our trade purpose.
9. What payment method do you accept?
T/T, L/C, Western Union, Money Gram, Escrow, etc.
10. What certificates do you have?
CE,ROHS,TUV etc.
11. What is your product quality?
Our raw materials are purchased from qualified suppliers.And we make the led driver by ourselves. We also have a strong quality control team to guarantee our quality according to AQL standard.
12.What is your warranty?
3 to 5 years ,If the products have quality problem during this time ,we can repair or replace new product by free cost .
13. How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly,
during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
14.Are you a factory or trading company?
We are both factory and trading company.
15.Where is your factory located? How can I visit there?
Our factory is located in Shenzhen City, Guangdong Province,China, about 1 hours drive from Hongkong.
16. Could you provide free samples for us?
Sorry,we can’t provide free samples for new customer,this is our company’s princeple,but when you place the bulk order,we will return the samples fee.
17.What’s your product package?Could you provide us free customized color box?
We usually use the inner color box and outer carton. It depend on the quantity.If the quantity reach the standard,we will provide it for free.
18. Could I place the order in alibaba directly?Is it safe?
Yes.It is a free service by Alibaba.com that's designed to help create trust between buyers and suppliers. More importantly it can protect your order from payment to delivery.
19. What is your minimum order quantity?
Low MOQ,accept small sample.
20.Why did our Customers choose us?
Delivery time: 3 to 5 days for samll order. Quality Control: 100% inspection before shippment After-sales Service: 100% Refundable and replacable for non-human demage.