Q1: Do you accept Alibaba Trade Assurance?
A: Yes, most of our products accept Alibaba Trade Assurance.
Q2. Can I have free samples?
A:Yes, we can supply the free sample for 10-20g except high value products, but the shipping cost need you to pay. Sample shipping fee Generally for 45$ .
Q3. How do I pay the sample fee?
A: Paypal,Western Union,T/T or just provide your courier's account number, we prefer FEDEX.
Q4. How do you treat quality complaint?
A: For us, quality is our second life. The quality control of all the products we export is very strict. All the products we promise to provide to our customers are completely higher than the national food safety standards. It is our duty to control the quality of the goods. Please rest assured! Anyway If any qulitity problem caused by our company after Third Party Test , You can return goods back to us and we refund your payment.But this problem will never happened because of our high qulitity.Please rest assured.
Q5. What's your MOQ and lead time?
A: Generally MOQ is 1kg, some low value products, MOQ is 25kg and lead time is within 4-5 workdays upon your payment.
Q6. Which products you can export?
A: We are mainly exporting herbal extracts, amino acids, vitamins, cosmetics and APIs.
Q7: Which countries or region did you export?
A: US,Canada, India, Thailand ,Vietnam.Taiwan region, Japan, Poland, Spain, France, UK, Germany, Italy,
Bulgaria,Greece,Hungary,Australia,Iceland,Qata,Mexico,Brazil,SouthKorea,Kuweit,Turkey,Russia,Austria,Nigeria,Guatemala,Iran,Sweden,Phhilippines,Iraq,Pakistan,South Africa,Denmark,Kenya and so on
Q8:Which documents you can provide?
A:Usually, we provide Commercial Invoice, Packing List, Bill of loading, COA , Health certificate and Origin certificate.