1. How to control the products’quality?
We have a complete quality control system. We have a team leader, section leader, and quality control manager to control the quality at each step. We have specialized in vibrating screens for more than 30 years, welcome to our factory for cooperation!
2. How does your after-sale service work if the product gets damaged?
A: In the guaranteed time of 12 months, our general after-sale service is changing the damaged parts for the customer, but if the damage could be repaired at a slight cost, we would wait for the customer's bill for the fixed cost and refund this part of the cost.
3. Service and Payment Terms?
A. We usually accept T/T, L/C;
B. T/T: 30% in advance as down payment, the balance before delivery;
C. We take pictures of finished products before delivery.
4. Shipping Method and Shipping Time
1. By air port to port: about 7 days depending on the port.
2. By sea port to port: about 20-35days
5. Where is Xinxiang Sanyuantang Machinery? Is it possible to visit your factory?
Xinxiang Sanyuantang Machinery Co., Ltd is specialized in manufacturing vibrating screen equipment. The company is located in Xinxiang City, Henan province, China's famous vibrating screen city. The city is near Zhengzhou Airport, it only takes one and a half hours from Zhengzhou Airport, welcome to visit our factory!
6. How To Choose a Suitable Model?
A: 1. If you have ever used the screen machine, kindly please tell us its diameter, number of layers, mesh size, and materials.
2. If never used the machine until now, please offer us the info about the material as below:
1> Material name: _____, bulk density :_____kg/m³ or ____g/cm³, and water content about _____%.
2> Capacity required___kg/h
3> How many layers?____ layers.
4>The mesh size for each layer: ____ mm, ____ mm, ____mm. Or ____ mesh, ____ mesh, ____ mesh.
5> Voltage and frequency:____V, ___HZ, 3 phase
6> Sea port name or address for shipment.