1. Can i have a sample?
Yes, be free to contact us any time please. we offer samples!
2. What about the lead time?
Stock sample will be shipped once express cost confirmed. Custom sample needs 3-5 days, mass production time needs 2-4 weeks,based on order quantity.
3. Can i do customize product or brand own logo on product?Yes, 100% support OEM and ODM .
4. Why should you buy from us not from other suppliers?
Minerva (Henan) Smart Home Co., Ltd, committed to high-quality mattresses since 2009, supported by two factories in
China(Shanghai, Henan) .We have passed ISO9001 international quality system and ISO14002 international environment system.
5. How do you ship the goods and how long does it take to arrive?
We usually ship by express, it usually takes 4-7 days to arrive.
We offer DDP air shipping too, shipping time 10-15 days (not all countries).If need ocean line or truck, it usually take 30-40
days to arrived.
6. How to reoceed an order?
A: Custom Brand order, please let us know your requirements. And submit the order as agreed.
B: Ready For Ship items, you can order online directly.
7: Do you offer guarantee for the products?
Yes, we mostly offer 3 months warranty to our products.
8: How to deal with the faulty?
Firstly, Our products are produced in strict quality control system.
Secondly, during the guarantee period, we will send new products with new order for small quantity. For
defective batch products, we will resend them to you or we can discuss the solution including re-call according to real situation.