Q1. Can I have a sample order?
A: Yes, we accept sample order to test and check quality.
Q2. Do you accept OEM/ODM? What customize service do you offer?
A:yes! We have a professional R & D team to provide product development, trademark printing / laser services; Custom stickers and boxes.
Q3. Are you a manufacturer?
A:Yes,we are a profeesioal manufacturer.
Q4. Can I print my brand logo on the product?
A:Yes,lazer printing or silk printing can be offered.
Q5. What should I let you know if I would like to customize a product?
A:1).Product design in AI or CDR file and specifications like size,material etc. 2).Packaging design in AI or CDR file.3).Quantity
Q6. Do you offer quality assurance ?
A: Yes,We have orifessional QC for checking each item to make sure all you get are in good condition.If there is any item with non-artificial damage,we can do exchange for you with in half year after you send back the item.Mean while we will pay for the shipping of sending replacement to you and you will need to pay for the shiooing of sending back.
Q7. How about the after service?
A: If you got any problems with the products, please take some photos and email us, after our confirmation, then we will provide you the best solution for you. The warranty is about 24ths.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q9: When you ship my order?
A: Normally 2-5 days after receiving your payment, but it can be negotiated based on order qty and production schedule,5 to 25 working days for bulk order.
Q10: How to guarantee the quality of your products?
A:(1) Strict detection during production.
(2) Strict sampling inspection on products before shipment and intact product packaging ensured.
Q11: What's your advantage?
A:Excellent service, competitive price, fast delivery from stock and professional export process service.