Q1: Are you a manufacturer or a trade company?
A1: We are a manufacturer , we have our own factory , we can guarantee the delivery and quality of our products.
Q2. Can I have a sample order for led light?
A2: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3. What about the lead time?
A3: Samples within 3 days, big order within 1-2 weeks.
Q4. Do you have any MOQ limit for led light order?
A4: Low MOQ, 1pc for sample checking is available.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. What about Payment?
A6:Bank Transfer (TT), Paypal,Western Union,Trade assurance;
30% the amount should be paid before producing,the balance 70% of the payment should be paid before shipping.
Q7. Is it OK to print my logo on led light product?
A7: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: How to deal with the faulty?
A8: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%. Secondly,during the warranty period, we will repair or replace defected products.
Q9. What are the emergency working hours?A: In case of rainy days, we can persist in 2-3 rainy days,
Q10. How about warranty?
A: We provide a 2-year warranty. During the warranty period, if there is any quality problem, we will take full responsibility for it.
Q11. Does the solar lamp work in rainy days?
A: Yes, our products are waterproof and fall proof. Even if it rains, the solar panel can still charge the lamp, but the charging speed will be slower. So even if it rains, the solar lamp can work.