1: What products and services can you offer us?A: After more than 20 years of development, we now introduce more professional intelligent automatic equipment, we mainly produce pet hair clipper blades and adult hair clipper blades, also sell finished products. All products can be designed and customized according to customer requirements.
2: Before placing a large order, can you provide samples? How much do you charge? A: We are willing to provide samples to reduce the risk of your purchase. In general, we can ship the goods within 3 days if they are shipped from stock, and within 15 days if processing is required. For some difficult projects, the delivery time will be determined based on their difficulty level. For some low value items, we can provide free samples, but we hope you can cover the shipping costs. For custom products, we charge a development fee.
3: What test reports or certificates can you provide? What have you achieved in research and development?
A: By the end of 2021, we have passed ROHS, CE, MSDS and other tests, and passed the ISO9001 certification. The company has 8 registered trademarks and 25 patents. In addition, we have also won the title of China's high-tech Enterprise and Zhejiang Province's private technology Enterprise.
4. Can you export your products directly?
A: By the end of 2021, we have not authorized any company or individual to act as our regional agent. Since 2008, we have export qualification and professional export team. By the end of 2021, our products have been exported to more than 150 countries and regions. Customers can contact us directly to purchase our products or services.
5: What should we do if the quality is not up to the requirements or there is any loss in the process of transportation?
A: We have strict QC testing and professional QC team. We always provide quality products. If there is any problem, the quality can not meet the contract requirements, we will re-produce qualified products or refund. We have a professional packaging team to pack products into safe packaging for long distance transportation. If there is any loss in the process of transportation, we hope you can help us claim from the logistics company, and we will arrange corresponding replacement.