A: Sample order is welcome here. Mixed samples are acceptable. We can supply the sample if we have ready parts in stock, but the customers have to pay for the sample cost and the courier cost.
Q4: Can I have my own customized product?
A: Yes.OEM&ODM are available,including design, logo,package etc.
Q5:What is your quality control process?
A: We have 100% check/test before shipping.
Q6: How to deal with the faulty?
A: All our products are produced in strict quality control system and the defective rate will be less than 0.2%. During the guarantee period, we will send new products for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q7: How do you ship the goods?
A: We usually ship by express way like DHL, UPS, FedEx or TNT. Airline and sea shipping are also optional.
Q8: Do you offer guarantee for the products?
A: Yes, we offer one-year warranty to our products.
Q9: How do you make our business long-term and good relationship?
A:1.We keep good quality and competitive price to ensure our customers' benefit;
2.We respect every customer as our friend and we sincerely do business and make friends with them,no matter where they come from.
Q10: What about the lead time?
A: Most of our products are in stock ,1-3 days for sample or small amount orders, 20-30 days for mass production depending on actual order size.