Q1: Custom design and logo?
A: Accept custom design,including color, print, pattern and logo.
Q2: Do your machines have certificates?
A: Yes, we have CE, FCC, and RoHS certifications.
Q3: Do you have certificates for our market?
A: Use the one we already have if applicable, or we can try to apply base on your order.
Q4: Different coins can be acceptable to coin selector?
A: Yes, different coins from different countries can be accepted by coin selector.
Q5: How about cash?
A: Our machine can also accept cash note, but need to change the settings.
Q6: How to solve the technical problems of the machines?
A:If there is any problem ,our engineer with rich experience will handle it with a solution in details,with related instruction photos/video.
Q7: How about malfunction?
A:Our technician will make a professional solution with picture for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge parts depend on warranty period.
Q8.Can you provide OEM or ODM service?
A:Yes. Our company professionally takes OEM and ODM service depending on our excellent R&D
team, perfect quality and lighting solutions, just tell us your ideas.
Q9.What about the lead time?
A: Base on your order, if we have the machine in stock, we can ship to you immediately;If we don’t, production delivery time about 15-35 days.
Q10.How does your factory do regarding quality control?
A:Quality is priority. We always attach great importance to quality controlling through the production process. We are surely confident that our price is more competitive than others on top of the same quality.
Q11. Do you have your own delivery term?
A: No, we are a factory focused on manufacturing, so we do EX-Work terms.
Q12. How to arrange shipment ?
A:We can contact a forwarder for you or you can use your own forwarder . You can choose one of the most convenient and cost effective way.
Q13. Can we come to your factory to visit?
A: Sure, you are welcomed! We can arrange the factory tour for you.
Q14. Can I be your distributor?
A: Yes, if you like our machines and you have a market in your country, we can discuss about the cooperation.