03. What kind of warranty service does VDENMENV provide?
VDENMENV provides one year warranty for all products. For details, you can consult with our online sales representative.
pay
01. What are the payment terms?
VDENMENV has the following payment options: T/T, LC, Western Union, Money Gram, Paypal and Cash. If you have any other questions, please feel free to contact our sales representative. 02. How to deal with the payment of bank charges? The expenses incurred in the buyer's bank shall be paid by the buyer; the expenses incurred in the supplier's bank shall
be paid by the supplier.
transportation
01. How long does it take to ship?
We will start preparing the goods after receiving deposit from buyers. When clients clear their balance, we will deliver the goods within committed time period. Usually stock products will be arranged delivery within 24 hours.
02. How is the packaging of the product?
We provide many options with VDENMENV packaging or customized packaging. Please consult with our online sales representative for details.
03. How to choose the best shipping method for products?
A. Samples: DHL, UPS, FedEx, TNT, EMS and other express delivery are recommended, since VDENMENV enjoys a very favorable discount. If customers have their own shipping accounts, they are also use their own accounts to pay for shipping.
B. Large orders, we will arrange cargo shipping by air or by sea to minimize your shipping cost.
risk control
01. How to deal with goods damaged in transit?
If the problem is caused by us such as product lost or wrong destination, VDENMENV will be responsible for all your lost.
02. How to deal with customs clearance issues?
We will be responsible for problems occurred in our customs. If the problem occurs in the foreign customs, we will try our best to cooperate with customs to solve the problem, such as providing customs clearance documents.
03. What conditions need to be considered for returns.
A. The goods are responsible by VDENMENV.
B. The goods are within the warranty period.
C. For product quality problems, VDENMANV has commitments such as free reissue or refund. For details, please
consult with our business representatives.
04. How long does it take for VDENMENV to process returns?
VDENMENV will respond within 24 hours, and sales representative who is in charge of your order will provide return service for you.
Tips: It is necessary to ensure the integrity of the product packaging, our sales representative will provide after-sale service with you and make sure return process can be carried out normally.
05. How to deal with the responsibility of the goods during transportation
If the goods are inspected by customs in transit, you will be fully responsible for the shortage of the goods. If the goods are detained by Chinese customs, VDENMENV will be responsible for all losses; if the goods are lost or detained in other
countries/regions other than China, all losses should be borne by you. For details, please consult with our sales representatives.
Thank you.