1. About chromatic aberration
All the pictures in our store are taken in kind, the difference between light and monitor, there will be some color differences, please be aware of the buyers, such problems can not be bad reviews and complaints based.
2. About the size
The size is manual measurement, due to different measuring tools and measurement methods and other factors, there will be an error of 2mm, please refer to the size chart and evaluation details according to your usual dressing habits, and shop independently.
3. About customer service
If your inquiry is not replied to in time, it may be that the amount of consultation is too large or the system is faulty.
4. Product quality commitment
Product manufacturing and testing have quality records and testing data, the testing of products, we strictly check the whole process of products, until the products are confirmed to be qualified and then packed and shipped.
5. Service tenet
Fast, decisive, accurate, attentive and enthusiastic
6. Service Objectives
The quality of service wins the satisfaction of users
7. Principles of Service
The product warranty period is 5 years, during the warranty period, the supplier will repair and replace the parts damage caused by quality reasons free of charge, the damage of parts outside the warranty period, the accessories provided only charge a cost fee, the equipment damage caused by the human factors of the demand side, and the accessories repaired or provided by the supplier are calculated at the cost price.
8. Handling methods during transportation
If there is a damage problem in the middle of the transportation by us to take responsibility, we package goods sent to your hand is intact, Note: the buyer received the goods, please check whether the goods are damaged, if there is damage, please take a picture within 72 hours to confirm to us, we will give you your processing in time, if the time is too long, we are not responsible, please understand.
9. Shipping Instructions
There are two ways to ship in general: logistics and express delivery
A: The advantage of logistics is that the freight is cheap, the disadvantage is that the time is a little slower, after the arrival of the goods, the consignee will go to the goods station to pick up the goods; the logistics goods will be notified by phone after the arrival, and the consignee only needs to bring the ID card to pick up the goods.
B: The advantage of express delivery is that the transportation speed is fast and home delivery (within the scope of express delivery), and the disadvantage is that the freight is more expensive. If there is no hurry, it is generally recommended to send logistics.
10. Replacement of damage
Although our product packaging is very strong, but because of the delivery to a third party long-distance transportation and distribution, so there is a risk of transportation, the extrusion of lamps and lanterns is inevitable, especially the lampshade of glass products, if you find that the lampshade or accessories are damaged when receiving the goods, please contact us immediately and provide photos of the damaged accessories, we will send free courier to send the accessories to you.
11. Product Price Commitment:
In order to ensure the high reliability of our products, we select high-quality materials. Under the same competitive conditions, our company does not reduce the technical performance of the product, change the product components at the cost of the sincere preferential price to you