1. Q: Are you factory or trading company?
A: We are factory with 28-year experience in R&D and production.
2. Q: Can I get sample before making order?
A: We can send you samples if you tell us the model and size you need, or you send us your drawing.
3. Q: How long can I get a sample?
A: For standard sample we have in stock, we can send it in 2-3 days. For customized model, we can send sample within 7-10 days.
4. Q:What is the MOQ of your order ?
A:For inventory, the MOQ is 100 pcs(depending on the models). Pls email us about MOQ for customized products.
5. Q: How do you control your quality of goods?
A: We have quality inspection department. All goods will be inspected before packing.
6. Q:What certificate do you have for your products ?
A:Our products are compliant with REACH, RoHS ,CQC& UL 94V-0 Flammability standard. The PVC product conform to TSCA latest standard.Here are the details:UL certificate #: E185679
REACH Test Report by SGS, Report #: No.CANEC2005285503
RoHS2.0 Test Report by SGS, Report #: No.CANEC1914167502
TSCA Test Report by SGS, Report #: No.CANEC2102854203
CQC certificate #: CQC14134110192
System authentication-- ISO9001:2018
7. Q:Can you name a few of your customers ?
A:We are verified vendor of Panasonic, Mitsubishi,TOYOTA, GE,GREE,Midea,HUAWEI,BYD,SHUA,Scotsman,Freser,yuwell,
mindray etc .We have more 2000 customers.
8. Q: What's your payment term?
A: For small order, we suggest 100% before production to save time and bank charge. For bulk order, payment is 30% TT before production 70% TT before delivery.
9.Q: Do you accept our design or OEM size?
A: Yes ,we will do technology evaluation if you tell us your requirements or drawing. Sincerely look forward to working with you for your dedicated service!