Q1. What is your MOQ?
A: We accept sample order for any quantity.
Q2. How do you ship the goods and how long does it take to arrive?
A: If it ships by air that would be DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. If it ships by sea, the shipping time depend on the shipping way you choose.
Q3. Do you offer guarantee for the products?
A: Yes, we offer 1~10 years warranty to our products base on different price.
Q4: How to deal with the faulty?
A:If the defects rate of the damper is within 2%,our company will send new damper to replace.If the defects rate of the damper is within 2%,our company will send new damper to replace.If the defects rate is more than 2%,we need the photo of the damaged dampers,then we decide whether it is necessary travel to the project place or send us the damaged dampers.We will analyze the broken damper,if it is our quality problem,then we will decide to compensate new dampers ,we also will bear the travel cost and cost of sending damaged damper.If it is caused by misuse, abuse, accident, perceived negligence, natural disasters, or improper installation,the buyer need bear the travel cost and cost of sending damaged damper,then we don’t compensate nothing.
(All new dampers will be Free FOB price shipped to the customer’s designated place alone with the new order).