1.How to place an order with us?
1)for the small order,and you need send to your address directly,you can place the order on the item link and leave us the correct address,we will send it refer to the order details.
2)if you have the shipping agent in China,and just need us delivery the order to your agent, please contact us and send us the address,we will make a payment link on alibaba for you to place the order.
3)for the large order that maybe need customize,pls contact with us for discussion.
2.What is your MOQ and production lead time?
Most of the items, we have stock at our warehouse, so we don’t need a MOQ and we will be able to deliver to you quickly from 5-30 days, it will depend on your order quantity. Normally we will be able to send them out within 7 days.
3.Do you accept OEM or ODM order?
Definitely, our factory have more than 10 years experience in kitchen tools OEM & ODM production. But for OEM or ODM order, there is usually a MOQ requirement, welcome to contact us for more details.
4.What about the sample service?
Our factory pay high resource on raw material and quality control, you are always welcome to take samples to check and test. I believe you will like them. Sample fee could be refund when the official order launched(not including the freight).
5.Are you able to do custom design and logo on the products/package?
Of course, we are welcome custom design and accept low MOQ for custom logo too. Feel free to send us your design, our engineer team will work closely with you.
6.What are the shipping details?
1) We often send out the orders by DHL,Fedex,UPS,EMS and other shipping ways that recommended by Alibaba.If the order quantity is very large and heavy,we can send by sea based on FOB or CIF terms,but need to be negotiated before place the order.
2)if the buyer want us delivery the order to the their agent in China, please contact us and send us the agent’s address and
contacts.
7.What about the package?
We use multi-layers bubble bag, foam block or mail box according to different items to make sure the goods to be safety in transit.