Q: Are you a factory or a trading company?
A: We are a factory and have more than 10 years of rich experience in wood products.
Q: How can I get samples to check your quality?
A: Sample orders are acceptable. Please contact us and confirm what samples you need. The sample fee and freight should be borne by the buyer.
Q: Can I see the real picture of the sample in advance?
A:Yes, pre-production samples are provided for you to take photos.
Q: Can you make custom-designed products?
A: Of course, our factory has many years of experience in OEM and ODM orders.
Q: What should I do if my goods are severely damaged?
A: If the goods are lost or damaged during the transportation and reissuing process, services will be provided to solve the problem.
Q: What is your trade term?
A:We can accept EXW, FOB, DDP, etc. Generally, we trade with FOB or EXW.
Q: What are your payment terms?
A: We accept T/T, L/C, Paypal or Alibaba to guarantee payment to us.
Q: How about your delivery time?
A:We can send 3000 customized products within 15 days.
Q: How do you guarantee the quality?
A: We guarantee the quality of raw materials and carry out 100% inspection from raw materials to products before packaging. Before mass production, we will provide samples for express delivery or photos confirmed by email. After production, our own professional quality inspectors come to inspect the goods.
Q: What service do you provide for the product?
A:In order to avoid damage to transportation caused by violent transportation during transportation, under normal circumstances, all products are wrapped in plastic film, and then packaged in different cartons according to customer requirements. Of course, customized logos and packaging are also acceptable.