Q1: Can you do customized designs and package?
Yes, we can offer OEM services:
(1) you can custom your styles
(2) you can custom your colors
(3) you can custom your package
(4) you can custom your logos (printing logo, hot stamping logo, laser logo, engraved logo, embossed logo, metal sticker logo, 3D metal logo etc.)
Q2: Do you have ready stock? Can I make a small trial order? What's the MOQ and delivery time?
Yes, we have the ready stock, you can make a trial order. For the ready stock the MOQ is 2pcs each color. Mainly small quantity ready stock models with online sale fast delivery time 7-15 days.
Q3: For mass production (OEM), what's the MOQ and delivery time?
(1) MOQ: 1200pcs for PC, TR90, CP injection models, delivery time: 35-55 days.
(2) MOQ: 1200pcs for cheap level metal models, delivery time: 45-65 days.
(3) MOQ: 300pcs for acetate, high level metal and TR90 injection models, delivery time: 60-90 days.
Q4: Can I get some samples before placing an order?
Yes, we accept sample order. For the current available samples, we can provide the samples and sample cost will be returned to you when you make an official order.
Delivery time: 5-7days by UPS / DHL / FEDEX /TNT etc. for current available samples.
Customized samples: delivery time depends on the design and customer's requirements.
Q5: Are you a manufacturer or a trade company?
Actually, we are a manufacturer with our own factory and production lines, and we also export the goods by our own trade company.
Q6: How about the payment?
Payment: T/T, L/C, Western Union, Credit Card, PayPal, Western Union, etc.
For OEM order Payment Terms: 30% deposit after PI confirmed, 70% balance before shipment.
For the other payment terms requested, Pls feel free to let us know.
Q7: How about after-sale service, warranty, Quality Assurance?
We aim to a long term business relationship and win-win for each customer friend, not only for one order.
QA1: 100% QC before sending out. Real samples, Photos or Video of mass production goods to send for approval.
QA2: You can also arrange the third-party to inspect the goods before shipment.
QA3: Promise 12 months quality guarantee after shipping.
QA4: We will take responsibility to repair and change in case of the products broken itself.