Q: Are you trading company or manufacture?
A: We are both manufacture and trading company. We have over 10 years' professional experience as a waste water treatment equipment manufacturer.
Q: I want to add my logo or design of my own, is it ok?
A: Yes,it's no problem,we can put your logo on the machine,We can also slightly adjust the equipment according to your site needs, such as the position of the water inlet and outlet, the diameter of the pipe, etc.
Q: What certificates do you have?
A: CE/ISO/SGS
Q: Do you offer after-sales service?
A: We provide some free spare parts for every factory machine; when you have a problem, we are online 24 hours a day for you. When trouble cannot be filmed online, we dispatch engineers from our nearest overseas office to your factory.
Q: How long is your warranty?
A: One year after the arrival of the goods. During this period, as long as it is not a man-made damage, we send the damaged parts free of charge.
Q:When can you send me the machine after my payment?
A: The delivery time usually is about 20-35 days.
Q: What about the package of your export product?
A: We use anti-corrosion wooden case with foam inside.
Q: What kind of payment do you accept?
A: We accept the L/C,T/T,Western Union,Paypal,30% down payment, 70% balance paid before delivery.
Q: What kind of transportation do you offer?
A: We can check the freight if you tell me your destination port or address,we can send you the machine by Sea Air&Land.
Quality is our culture! Your satisfaction is our motivation! Don't Hesitate.