Q: Where is your factory's location? How can I visit there?

A: Our factory is located in Guangzhou. A hearty welcome will give to our clients from both home and abroad who wants to visit us!

Q: Can I get some samples?
A: Yes. We are willing to supply you some samples capsules, even for free, and letting you know about the quality of our products first.

Q: Can you do OEM?
A: Yes, we can do OEM machine based on your cup size, it is not a problem.

Q: How long will it take to receive my goods?
A: We usually choose courier shipping like DHL/FedEx as the preferred mode of transportation. Therefore, you will receive your goods within 6-9 days after payment. Big rotary machine will take 60 days approximatel

Q: What's your guarantee?
A: All Saneu machines enjoy 12 months standard warranty and life-time technical support from the day customers receive them. During this period, all spare parts can be replaced and delivered freely if broken under non-human factors.