Q: What advantages does Sigma have?
A: We have contracted designers to develop new products every month. Choosing our products can easily distinguish you from your competitors.
Q: What quality certifications can you provide?
A: We can provide SGS testing reports of aluminum, rattan regarding material quality and weathering performance.
Q: How long will my order be delivered?
A: It depends on the quantity and the models. Normally our lead time is 25-35 days.
Q: What can be done if products are damaged when I receive them ?
A: Don't worry. If the damage is proved to happen before loading, we'll hold the responsibility and replace them for you.
If it's proved to happen during the sea transportation and our term is CIF, we will claim this to our insurance company and pay you the compensation.
If the term is FOB, you will need to claim this to your insurance company or shipping company on your own.
Q: Can I order one set for sample?
A: Yes, sample order is acceptable for us. But usually a sample will cost much more for our factory. Hope you understand. In order to provider more specific information, may I know whether this sample is for showroom retailing or for sample room display? And may I know more about your company? Is outdoor product new in your company? Please don't hesitate to contact us if you have any question. Look forward to receiving more details from you.
Q : Can I leave my cushions outside all year round?
A:Cushions should be stored for the winter in climates exposed to snow and freezing temperatures. Cushions should be cleaned and allowed to air dry before placing into storage. Always store cushions in a dry, well ventilated area.
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