Q1: Can I have samples before mass production?

A：Yes，we have sample stock in berlin，you can order sample first. Please notice that our sample price is different from mass production prices

Q2: Do you have overseas service center?

A: Yes, we have service centers in Europe and US for warehouse and repair services.

Q3:Do you accept OEM or ODM？

A：Yes we would accept OEM in certain year purchase quantity. Right now the minimum order quantity is 10,000 per year.

Q4：Can I add my own logo or choose my own colors？

A：Yes you can. But for change logo and colors, the MOQ is 1000 pieces per order or for specific discussion.

Q5: Do you have e-bike?

A: Yes we have e-bike, but right now it's for sharing business only not suitable for consumer channel. The vehicle contains IOT device and would only be opened through cloud service. currently e-bikes are made in Thailand.

Q6：What is the payment term？

A：For sample order，it's 100% TT advance. For mass production order,we accept payments TT, L/C,DD,DP, Trade Assurance.

Q7：What is your delivery time？

A： For sample order，it should take 1 week to prepare and shipping time depends on distance from our warehouse in Europe or US to your office locationFor mass production order，it will take 45-60 days of production and shipping time depends on sea freight

Q8: What certificate do you have?

A: We have CE,TUV, KBA, FCC,MD, LDV, RoHS, WEEE etc. Also we can provide any certificate relates to products.

Q9: How does your factory perform quality control?

A: We would start quality control process since the beginning of production. During the whole process we would proceed IQC,OQC,FQC, QC, PQC and etc.

Q10: Where is your factory located? How can i visit your factory?

A: Our factory is in Hefei of Anhui province. Please contact us for arrange visits.

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