Q:Are you factory or trading company?
A:We are manufacturing and trading company. We have our own facilities and also work with our reliable partnered factories to complete the productions. We are not just a supplier sharing with our valued clients the vast standard product line-ups, also we are experienced innovators, creating value-added product and service solutions. From research and development to production and shipment, Hantec can help.
Q: Are you working with Amazon businesses?
A: Yes, in fact we are familar very well and have been dealing a lot with our Amazon clients' needs. Amazon customers have been enjoying the best services all the time! From customization,MOQ, QC, lead time, labeling, shipping to continous improvements on the listing item, we keep delivering them the best and consistent supports.
Q: I see many personal care tools websites making a lot of nice claims. How do I identify who is telling the truth and trustworthy to work with?
A: We only get one chance to give you a good first impression. We are a customer oriented company that commits itself to providing high quality products and services to our clients, and that’s the golden rule and first principle to keep us survive and thrive in the market, driving our old customer to repeat orders to us and recommend us to their friends.
Q: How about the color and design?
A: Color,logo and pattern can be customized according to your requirements.
If it is needed, we will offer you more suggestions in terms of functions,performance,material,workmanship,certification,marketability etc.
Q: I need the products, but I have never purchased them before.How do I know what kind of package will be?
A: We’ve found that a lot of customers from Alibaba are new in personal care tools field. Don’t worry as we have good experiences to handle that, for example we can send you some packages for your reference, or you just need to give us some ideas or just some pictures of what you need, we will offer you professional solutions.
Q: How do you control the quality?
A:Before production we implement strict IQC inspections to ensure the quality and qty. of incoming materials or components.
During production, we apply inspections for each key manufacturing processes.
After production, we will apply random check based on AQL standards, if the samples failed to pass the stardard, the whole order will be reworked to meet quality standards.
Q: Do you provide after-sales?
A: Customers are our greatest asset and in fact more than 80% of our turnover comes from repeat businesses. Shipment delivery is not the end of the service, if any claims happened, we will soon file the case and activate resolution mechanism to ensure satisfactory outcomes for our customers.
Q:Why some of your products are cheaper than others, if the quality is guaranteed?
A: Most of the cases we manufacture the products by ourselves, and what is more, we knows very well the ins and outs of the supply end of the industries. Our robust and extensive capabiliites of integrating resources and controlling not only make our clients enjoy professional and worry-free services, but also the prices.