FAQ
Q1. How many cotton candy can be made from 4 boxes full of sugar? About 200pcs--240pcs cotton candies.
Q2. How many grams sugar was used per cotton candy?
About 30 grams
Q3. Do you provide the paper stick? How much does it cost?
Yes, you may buy paper stick from us or Chinese market or your country,it is not special. Paper stick cost : 0.06usd/pcs Q4. Can I use my own sugar ? If I use it,will there be any problem?
Yes, you need to use your local sugar or buy sugar from us. Sugar colors and flavor mixed simply.we will teach you how to mix color and flavor.
Q5. Will you provide training on how to use machine and operate the system?
We have APP of training, user manuals and videos to study the machine, as well as online engineers to answer all questions like wechat,whatsApp or email, or telephone.
Q6. Can I confirm that the warranty for the whole machine and all the parts is 1 year?
Yes, we guarantee the whole machine and all the parts for 1 year,but burner warranty for half a year.
Q7. In terms of payment, I prefer trade assurance. Do you accept trade assurance?
Yes, We did. But we prefer to do by T/T, because trade assurance have added charge.
Q8. What type of credit card payment system do you install?
Nayax
Q9. What kind of payment device you have?
Coin device,paper currency device, credit card device and so on.
Q10. What is the weight of each sugar box?
Each sugar box put 2kgs sugar, and have 4 sugar boxes.
Q11. For the MG320, can I use a local credit card payment machine and install into MG320?
Yes,but you need to send us your credit card device to test it first.
Q12. What are the features of machines?
1. Fully automatic unattended
2.Internet of things background, real-time monitoring
3.Remote Ad Update
4.Super large touch-ad screen
5.GPS positioning function
Q13. What kind of sticks are needed?
Paper stick , paper stick size: 10mm*300m
Q14. What is the size of the machine after packaging?
Wooden packaging ,and after packaging, size :L160*W76*H187cm
Q15. What is gross weight of the packaged machine?
320kg
Q16.How long does it take to make a cotton candy?
It takes about 1.5 to 2 minutes.
Q17. How many flower shapes for cotton candy ?
18 kinds.