After-Sales Service details
Warranty
At NIVO,we provide 1year warranty for any machine of us. During the period of warranty, the defective part will be repaired or replaced free of charge, in case the defect of material or workmanship has occured with spare parts in normal operation at our discretion.Spare parts
NIVO maintain an extensive and high quality spare parts inventory for every of our equipment. From the small bearing to the complex circuit board, world Equipment is committed to having all parts on hand to keep your project running. Welcome submit your spart parts request, list product name, model, equipment serial number, description of required parts.
Uptime Solutions
To expedite delivery time for our customers, booking of vessels are made way in advance; together with the production department to optimise resources with the extra hours involved in order to complete the production so as to be ahead of schedule.
Field Service
NIVO provides our customers with a single point of contact and accountability for product support from telephonic, e-mail and web-based inquiries to the dispatch of field engineers and technicians for on-site repairs.
Training
NIVO program adopts a competency-based training approach. Classroom teaching and hands-on practice-oriented training combine to enhance the learning of concepts and acquisition of technical skills. This will aid them in operating our machines, pick up, drill and upgrade their skills for proper operation, maintenance and breakdown repair.